Microsoft Outlook Keeps Crashing Mac

Posted on 11-05-2021 by admin

Apr 01,2020 • Filed to: Solve Mac Problems • Proven solutions

My Outlook Keeps Crashing
Ms Outlook Keeps Crashing
Microsoft Outlook Keeps Crashing Mac Os
Outlook Keeps Crashing Mac

'Why does my Microsoft Word keeps crashing on Mac? I have tried several attempts to resolve it, but I can't seem to fix the issue or get back my lost Word documents.'

Microsoft Outlook for Mac keeps crashing Since the last update for macOS Mojave my Microsoft Outlook keeps crashing on start up. I have already tried to reinstalled it, but the problem keeps happening. This article was created to help troubleshoot hanging crashing and not responding issues while using Excel. There are several methods to try to stop the application from crashing. How to troubleshoot crashing and not responding issues with Excel - Office Microsoft Docs.

This is a query from one of the MS Word users on Mac that we have got recently. As you know, MS Word is a part of the Office suite, which is developed by Microsoft. Apart from Windows, it is also available for Mac and provides tons of utility features. Though, there are times when Word on Mac keeps crashing and users are not able to utilize its features or even save their existing files.

Don't worry! the issue is pretty common and can easily be fixed. In this guide, we will teach you why does Microsoft Word keeps crashing on Mac and how to fix this problem in 8 different ways. Apart from that, we will also discuss how to recover Word document after a crashed Mac. Let's begin and start a quick MS Word troubleshooting on Mac.

Part 1: Why Microsoft Word Keeps Crashing on Mac?

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Outlook keeps hanging or freezing; Outlook keeps crashing with a message 'Microsoft Outlook has stopped working.' SaRA runs some diagnostic checks, and returns possible solutions for you to use to try to fix Outlook connectivity issues. Step 4: Create a new Outlook profile.

Before we discuss issues to fix the Microsoft Word Mac crashing issues, it is important to note what could have caused the problem to begin with. In this way, you would be able to understand why does Word keeps crashing on Mac and can even avoid it in the future.

Mostly, MS Word crashes because of a fault in the Office suite of the tool itself. Chances are that the application could not have been installed probably.
You might be running an old or incompatible version of Word on your Mac.
If you are using a pirated MS Word application, then it could have been corrupted as well.
Sometimes, Mac doesn't give permissions to third-party applications (like Word), making them faulty to work.
The source drive where MS Word has been installed could be corrupt as well.
The location of the MS Word application could have been moved to someplace else.
The application was crashed earlier or closed during processing, making it faulty or corrupt.
Chances are that MS Word could have been infected by a malware.

Part 2: How to Fix 'Microsoft Word Keeps Crashing on Mac'

The good news is that most of these problems can easily be resolved if we follow the right approach. Ideally, you can fix Microsoft Word keeps crashing issue with these solutions.

1. Check the Hard Drive Name

A faulty hard drive name is one of the most common issues for Word to malfunction. This is because Mac provides a more flexible way to name the hard drive while Windows has certain restrictions. If needed, you might need to change the hard drive name as well to fix this. Here's how you can check and rename hard drive on Mac to make it compatible with Word.

Just click on the Apple logo on the top left corner of the desktop and open the Applications tab. Go to the Utilities section to open the Disk Utility window.
Select your Mac hard drive from the left and view its name and other details on the right (under the 'Partitions' tab).
Make sure that the drive has a name and it should start from a character. While it can have numbers, it should not have all numbers or any special character. Make the needed changes to rename the hard drive.

Once the hard drive has been renamed, you can restart Mac and try accessing MS Word on it again.

2. Clear the AutoRecovery Folder

As you know, Auto-save is an inbuilt feature in MS Word that automatically saves the running document in the background. It allows us to fetch our files back if they are lost or closed unexpectedly. Though, sometimes the AutoRecovery folder might cause some clash with the application itself, making it faulty. Therefore, you can consider clearing it to fix Word on Mac keeps crashing.

To start with, simply launch Finder on your Mac and from its menu, click on Go > Go to Folder.
Now, copy and paste the path '~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery/' on your Mac (without the quotes).
As you click on 'Go', it will open the AutoRecovery folder on your Mac. From here, you can just delete the auto-saved files so that the folder would be cleared.

3. Reset the Word Preferences

Sometimes, the reason for Microsoft Word Mac crashing could be the wrong preferences on the application as well. In order to resolve this, you can reset the preferences altogether and try restarting Word.

Firstly, select the Word icon on the desktop and go to the Word > Preferences option from the menu.
As the Word Preferences tab would be opened, click on the 'File Locations' icon from here.
This will open the File Locations feature on the screen. Click on the 'User templates' option and choose to 'Reset' it.
You can also click on the 'Modify' button to view it. Here, you can see a 'Normal' file. You can cut and paste it to any other location (like your desktop) or simply move it to the Trash as well.

After resetting the Word preferences, restart the applications and check if it fixes MS Word crashing on Mac or not.

4. Save the Word Document to another Location

Apart from the MS Word application, there could be a problem with the Mac storage. as well. For instance, if the particular partition or sector on the hard drive has been corrupted, then you should try to save your documents somewhere else. This will help you avoid Word crashing on Mac or prevent the loss of your important files as well.

Related: If you get problems with Mac storage, come to know 8 ways of freeing up and managing Mac storage.

Firstly, open the MS Word application on your Mac and try opening the file. If you are lucky, you would be able to open the file without the Word application crashing.
Quickly, go to the File menu and click on the 'Save As' option.
Now, browse to the location where you wish to save your Word document and give it the needed name.

Alternatively, you can also copy your MS Word file and just paste it to any other location as well.

5. Download and Install Word Updates

As stated previously, one of the reasons for Microsoft Word crashing on Mac could be an old version of the application. If the MS Word application has not been updated in a while, then it can encounter compatibility issues with Mac. The best way to fix MS Word crashing on Mac is by updating it. Not only will it fix the Microsoft Word Mac keeps crashing, it will also make the application more secure by installing the needed patches.

Simply launch the Word application on your Mac and from its menu, go to Help > Check for Updates.
From here, you can enable the automatic update option if you want to. Make the relevant selection and click on the 'Check for Updates' button again.
In no time, MS Word will connect to its server and look for any recent available update. Once it will notify you the same, you can just select the update and click on the 'Install' button.
Now, you can just wait for a while as Word would install the update and restarts in the end to a stable version.

6. Create another User Account on Mac

Although it might sound surprising, but there could be some issue with your user account on Mac as well. For instance, the account you are accessing might be blocked to use certain applications or there could be a clash with some commands. To avoid this problem and fix Microsoft Word keeps crashing on Mac, simply create another account on your system instead.

To start things, go to the Apple icon from the desktop and visit System Preferences.
Click on the 'Users & Groups' sections from here. Once its dedicated window will open, click on the lock icon at the bottom to make some changes in it.
You need to enter your administrator password to proceed. Afterward, click on the '+' icon to add a new account.
Simply enter basic details for the new account (like its type, name, and so on) and click on the 'Create User' button in the end.
If you want, you can create a different password for the new account and link it with the same iCloud account as well.

In the end, you can sign-out from the present account and log-in to the new account instead. Now, try to open MS Word and see if it resolves the problem or not.

7. Boot Mac in Safe Mode

Just like Windows, you can also boot your Mac system in a safe mode as well. The safe mode is mostly used for troubleshooting and it automatically turns on various secondary processes. In this way, you can check if there is a problem with the MS Word application itself or your Mac system. Here's how you can boot your Mac in safe mode and fix Microsoft Word crashing on Mac.

Simply turn on your Mac by pressing the power button. If you are already using it, then restart it instead.
As soon as you would hear the startup chime (or see Apple's logo), press the Shift key on the keyword.
Keep pressing it for the new few seconds as Mac would be restarted in the safe mode.
You can see 'Safe Mode' written at the top right corner of the screen now. Just log-in to any account and try accessing the MS Word application on it.

8. Run Disk Utility to Repair Crashed Word

If none of the above-listed techniques would fix MS Word crashing on Mac, then you can consider repairing the entire disk. Although it would take a lot of time, it will make sure that your Mac's disk would stay secure and in a healthy condition. To repair your Mac's disk and fix Word keeps crashing on Mac, follow these quick steps:

Look for the 'Disk Utility' option from the Spotlight and open it. Alternatively, from the main menu on Mac, click on Go > Utilities and launch the Disk Utility window.
From the left panel, you can select the primary disk on your system. In most of the cases, it is Macintosh HD. Now, click on the 'First Aid' option from its toolbar and confirm your choice.
As Mac would start repairing the disk, you can just wait for a while for the process to be completed.
Once it is done, restart your Mac and check if Microsoft Word keeps crashing on Mac or not.

Part 3: How to Recover Crashed Word Documents on Mac?

When any application crashes on Mac, we often end up losing its data. Similarly, if MS Word has been crashed while you were working on a document, then you might end up losing it forever. To avoid such an unwanted scenario, consider using Recoverit Data Recovery for Mac. It is one of the best data recovery tools for Mac that is used by leading experts. Developed by Wondershare, it provides a fast, easy, and highly secure way to get your data back. The application has a high data recovery rate and supports all the leading Word document extensions.

With the help of Recoverit Data Recovery, you can get back your lost, deleted, or inaccessible Word files in a jiffy.
The application supports all kinds of other data types too like photos, videos, PDFs, Excel sheets, emails, compressed files, and so much more.
No matter what the situation is, Recoverit will help you in every possible data loss scenario like accidental deletion, corrupt storage, lost partition, etc.
It follows different scanning modes, letting users save their time and get the expected results as well.

Video Tutorial on Mac File Recovery

How to Recover Word Document on Mac

In order to learn how to recover Word document after a crashed Mac, the following steps can be taken.

Select a target location

Simply launch Recoverit Data Recovery on your Mac and select a location where you wish to perform the scan. This would be the primary Macintosh HD in this case. Though, if you want, you can perform data recovery on an external device as well.

Scan for the lost files

As you would mark a source location and start the process, Recoverit will carefully scan the location. You are recommended to wait for a while so that the process can be completed without any trouble.

Preview and recover your Word files

When the data extraction process is completed, the application will let you preview the recovered content. Now, you can simply select the Word files you want back and save them to any secure place.

Part 4: Tips to prevent Word Keeps Crashing on Mac

If you don't want to suffer from an unexpected loss of data or MS Word crashing on Mac, then consider following these suggestions.

Always make sure that the MS Word application is updated on your system. You can turn on the automatic update to save your time.
Keep the real-time scanning of the firewall on, so that the application would be safe from any malware attack.
Don't turn off your Mac when MS Word is still running in the background.
Try not to close any MS Word document in between or in an unexpected manner.
Install MS Word in the primary partition on your Mac hard drive (if you have multiple partitions).
Don't install MS Office from an unreliable source (or a pirated version). Buy it from Microsoft's official website to avoid any software-related issue.

Now when you know how to fix Microsoft Word keeps crashing on Mac, you would be able to resolve this issue like a pro. Apart from listing different fixes for Word crashing on Mac, we have also provided a quick solution to perform data recovery on Mac as well. With the help of Recoverit Data Recovery, you can easily get back any lost or deleted content in no time. Go ahead and download the Mac data recovery tool on Mac or share it with others to teach them how to recover crashed Word document on Mac.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you open or use Microsoft Excel, Excel stops responding, hangs, freezes, or stops working. Additionally, you may receive one of the following error messages:

Excel is not responding.

Excel has stopped working.

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Resolution

Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.

Method 1: Start Excel in safe mode

My Outlook Keeps Crashing

Safe mode lets you safely use Excel without encountering certain startup programs. You can open Excel in safe mode by pressing and holding Ctrl while you start the program or by using the '/safe' option (that is, excel.exe /safe) when you start the program from the command line. When you run Excel in safe mode, it bypasses functionality and settings such as alternative startup location, changed toolbars, the xlstart folder, and Excel add-ins. (However, COM add-ins are excluded.)

If your issue is resolved after you run Excel in safe mode, see the following articles in the Microsoft Knowledge Base:

291288 Description of the startup switches for Excel

280504 How to troubleshoot startup problems in Excel 2013

If your issue is not resolved after you start Excel in safe mode, go to method 2.

Method 2: Investigate possible issues with COM add-ins Many developers create add-ins for Excel. These add-ins are divided into two types

Excel add-ins that are saved as .xla, .xlam, or .xll files.
COM add-ins. These add-ins usually have to be installed and include DLLs and registry keys. COM add-ins created for one version of Excel frequently are incompatible with a newer version, and may cause the system to stop responding. They are not disabled by safe mode.

The simplest way to resolve this possible cause is to run this troubleshooter.

Ms Outlook Keeps Crashing

If the troubleshooter resolves the issue, but it recurs, you'll have to determine which add-in is causing the problem. To disable COM add-ins, follow these steps:

Select File > Options > Add-ins.
At the bottom of the dialog box, change the Manage dropdown to COM add-ins, and select Go.
Clear the check box for any enabled COM add-ins. select OK.If disabling the COM add-ins alleviates the issue, try enabling them one at a time to test for the problem add-in.

If these steps do not resolve your issue, continue to method 3.

Method 3: Investigate Excel file details and contents

Excel files can exist on the computer for a long time. They are upgraded from version to version and frequently travel from one user to another user. Frequently, a user inherits an Excel file but doesn't know what is included in the file. The following areas can cause performance or crashing issues:

Formulas referencing entire columns.
Array formulas referencing an uneven number of elements in the arguments.
Hundreds, or perhaps thousands, of hidden or size 0 height and width objects.
Too many styles caused by frequent copying and pasting between workbooks.
Too many (as well as invalidly defined) names.

Inspect and simplify your files if possible.

If these steps do not resolve your issue, continue to method 4.

Method 4: Check whether your file is being generated by a third party

Sometimes Excel files are generated by a third-party application. In this case, the files may be generated incorrectly, and some features may not work correctly when you open the files in Excel. If this occurs, test the features in new files outside the third-party application. If the features work correctly, make sure that the third party is aware of the issue.

If your issue is not resolved after you test it outside the third-party application, go to method 5.

Method 5: Perform a selective startup to determine whether a program, process, or service conflicts with Excel

When you start Windows as usual, several applications and services start automatically and then run in the background. These applications and services can interfere with other software on your device. Performing a selective startup (also known as a 'clean boot') can help you identify problems with conflicting applications. To perform a selective startup, see How to perform a clean boot in Windows.

Selective startup is used to help identify the process, service, or application that conflicts with Excel.

If your issue is not resolved after a clean boot, go to method 6.

Method 6: Check whether your antivirus software is up to date or is conflicting with Excel

Antivirus software can interfere with Excel, and cause performance issues. Frequently updating your AV software can correct the issue.

How to check whether your antivirus software is up to date

To keep up with new viruses that are created, antivirus software vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor's website. For a list of antivirus software vendors, see the following Microsoft website:

How to check whether antivirus software is conflicting with Excel

If your antivirus software includes integration with Excel, you may experience performance issues. In this case, you can disable all Excel integration within the antivirus software by creating exceptions for Excel files.

Important

Changing your antivirus settings may make your PC vulnerable to viral, fraudulent, or malicious attacks. We do not recommend that you try to change your antivirus settings. Use this workaround at your own risk. You may have to contact your antivirus software vendor to determine how to configure software to exclude any integration with Excel.

If updating your antivirus software or excluding it from integrating with Excel does not resolve your issue, go to method 7.Method 7: Verify or install the latest Windows and Office updates

Windows updates

You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities.To install the latest Windows updates, see Microsoft Windows FAQ.

Office updates

For more information about the latest Office updates, see Office Updates.

If your issue is not resolved after you install the latest Windows and Office updates, continue to the advanced troubleshooting in the More Information section.

More information

Advanced troubleshooting

If the methods that were mentioned earlier did not resolve your issue, the issue might be either environmental or file-specific in nature. The following section describes how to troubleshoot additional issues that can cause Excel to stop responding.

Environmental factors

Environmental factors are just as important as file contents and add-ins when you are troubleshooting problems. You can help us determine the cause of your issue by taking the following actions:

Follow basic troubleshooting steps.
Test files in the cleanest possible environment.

The following sections describe troubleshooting tips that might help diagnose the problem.

Where the file is stored

Several issues can arise when you save an Excel file over a network or to a web server.Moving the file locally will help determine whether there's something wrong with the file or the server where the file is saved. Save the file to your local hard drive is one of the following scenarios is true:

You have redirected 'My Documents' folder to a server location.
Your files are stored offline.
You are trying to open files from SharePoint or a Web folder.
You are using Remote Desktop or Citrix.
You are using network appliances.
You work in a virtualized environment. For more information about Microsoft software that's running in a virtualized environment, see the following Microsoft Knowledge Base article:
897615 Support policy for Microsoft software running in non-Microsoft hardware virtualization software

Memory

Excel files can grow fairly large when you add text formatting and shapes. Make sure that your system has enough RAM to run the application. For system requirements of the Microsoft Office suites, see the following Microsoft Knowledge Base article: