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The desktop version of Outlook is perhaps one of the most popular email client apps in the world. However, while it might be a well-made application with many great features to stay on top of your messages, tasks, and appointments, sooner or later it may stop working.
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When you least expect it, the app may get stuck in the loading splash with the 'Processing' message. It may stop responding, freeze, or break entirely as you try to open a file or send an important email.
Although there could be many reasons causing a problem, there are a number of general troubleshooting steps that you can follow to get the desktop Outlook app working again.
In this Windows 10 guide, we'll walk you through some troubleshooting steps to fix common problems with the desktop version of Outlook 2016.
How to fix 'Processing' message while opening Outlook
If Outlook gets stuck loading with the 'Processing' message, close the app, and launch it in safe mode to try fixing this problem using the following steps:
- Use the Windows key + R keyboard shortcut to open the Run command.
Type the following command and press Enter to start Outlook in safe mode:
outlook.exe /safeClick the OK button.
Close the Outlook (Safe Mode) app.
Once you've completed the steps, launch the app normally one more time, and Outlook should no longer get stuck with the 'Processing' message.
How to install Windows 10 and Office updates
Although Windows 10 and Office can receive and install updates automatically, sometimes they may have some missing patches that could cause apps (such as Outlook) not to work correctly.
If Outlook refuses to work, or it's always freezing, you may want to check that your device has the latest updates installed.
Installing Windows updates
To make sure that Windows 10 is up-to-date, do the following:
- Open Settings.
- Click on Update & Security.
- Click on Windows Update.
Click the Check for updates button.
Installing Office updates
To check for Office updates, do the following:
- Open Outlook.
- Click on File.
- Click on Office Account.
- Click the Update Options button located on the right-side.
Click the Update Now option.
Quick Tip: If you don't see the Update Now option, you may need to click Enable Updates first.
After completing the steps, you can close the 'You're up to date!' dialog, or follow the on-screen directions to install new updates if available.
How to fix Outlook reinstalling Office
Sometime Outlook may stop responding or experience problems because of installation issues. Luckily, Office includes a repair utility to fix common problems with the suite of apps.
To repair the installation, close any running Office application, and do the following:
- Open Settings.
- Click on Apps.
- Click on Apps & features.
- Select the Office installation. (The name of the installation will be slightly different depending on the edition you have installed.)
Click the Modify button.
- Select the repair option:
- Quick repair: Resolves most issues using files already stored on your device to repair your version of Office.
- Online repair (recommended): Resolves any issues with Office, but it requires an internet connection to download the necessary files to repair your applications.
Click the Repair button.
- Click the Repair button again.
Once you've completed the steps, the repair tool will do a clean reinstallation of Office, and after the process, you should be able to use the Outlook 2016 app normally without issues.
How to fix Outlook data files
Outlook Tools Mac
If after repairing the installation, you're still experiencing problems, then it could be something wrong with the Outlook data files.
Outlook 2016 uses two types of data files, including the Offline Outlook File (.ost) and the Outlook Data File (.pst), depending on the type of account you configured to store offline copies of your emails, contacts, calendars, and other items. If these files stop working for any reason, you can use the Office Inbox Repair Tool to scan and repair the files to get Outlook working again.
You can use this guide to repair the data files to fix problems with the Outlook app.
How to create a new Outlook profile
An Outlook profile contains a lot of settings that manage the behavior of the app. If you're experiencing issues, there's a chance that the profile might be damaged or a misconfiguration may be causing the problem.
To create a new profile, close Outlook, and do the following:
- Open Control Panel.
- Click on User Accounts.
Click on Mail.
Click the Show Profiles button.
Click the Add button.
- Under 'Profile name,' enter a descriptive name for the profile.
Click OK.
- Type the email address and password of your primary account previously configured on Outlook.
Click Next.
- Continue with any additional on-screen directions as directed.
Click Finish.
In the 'General' tab from 'Show Profiles,' select the Prompt for a profile to be used option.
- Click Apply.
- Click OK.
- Open Outlook.
- Use the 'Profile Name' drop-down menu, and select the new profile.
Click OK.
After completing the steps, it may take some time to load Outlook 2016 with the new profile, but after it's up and running, if you're no longer experiencing problems, then the issue was related to your old profile, and you should delete it.
Deleting a profile
To delete the old damaged profile, close Outlook, and do the following:
- Open Control Panel.
- Click on User Accounts.
Click on Mail.
Click the Show Profiles button.
- Select the old profile.
Click Remove.
- Click Yes to confirm the deletion.
Select the Always use this profile option.
- Click Apply.
- Click OK.
Wrapping things up
While using Outlook 2016, you may come across some issues that may require specific troubleshooting steps, the instructions on this guide will help anyone to resolve most problems — especially using the Office repair option.
More Windows 10 resources
For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources:
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-->Summary
This article describes some useful tools for Microsoft Outlook for Mac.
More information
Outlook Search Repair
The Outlook Search Repair tool repairs search results within Outlook.
Important
Due to some changes in macOS Mojave, this tool no longer works in 10.14 and higher. If you are on macOS Mojave (10.14), you can follow the steps below to reindex Spotlight for Outlook for Mac.
Choose Apple menu, then System Preferences, and then Spotlight.
Select the Privacy tab.
In Finder:
On the Go menu, select Go to Folder...
Copy and paste the following location into the 'Go to the folder:' dialog box and select Go:
~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/
Drag the 'Main Profile' folder to the Privacy tab. Once added, remove the folder, and Spotlight will re-index the folder.
You must perform this step for any additional profile folders you have.
See the following article from Apple to learn more: How to rebuild the Spotlight index on your Mac.
When to use the tool
Use this tool if search results within Outlook show nothing or return older items only. For example, if you search for an email message that you already have open and that message isn't displayed in the search results.
How to use the tool
Download and open the Outlook Search Repair tool.
Follow the instructions.
Note The tool searches for duplicate installations of Outlook. If no duplicates are detected, go to step 3. If duplicates are detected, remove the duplicate Outlook installations, and then restart the system. After your system is restarted, the Outlook Search Repair tool may reopen. If it does reopen, exit and restart the tool.
Select Reindex.
Note The Outlook Search Repair tool displays a 'Reindexing, please wait' message while it works. Wait for this process to finish. This may require an hour or more, depending on the size of your Outlook profile. Outlook doesn't have to be open when the repair occurs. A spotlight search will be slower and may not finish while the index is being repaired.
Exit the Outlook Search Repair tool when you receive the following message after the repair is completed:
Done! Reindexing has completed!
OutlookResetPreferences
The Outlook Reset Preferences tool resets all Outlook preferences to their default settings.
When to use the tool
Microsoft Outlook Mac
Use this tool to reset any customizations that you've made to Outlook by using the Preferences option on the Outlook menu. This tool also stores the settings for the Outlook window size and position. This tool shouldn't be needed most of the time. But it can be useful.
Note The Outlook Preferences file doesn't contain all the preferences for the application. Also, resetting Outlook preferences doesn't remove email messages or account settings.
How to use the tool
- Download and open the Outlook Reset Preferences tool.
- Click the Reset Now! button. This closes Outlook if it's open, and then resets the preferences to their default settings.
- Exit the Outlook Reset Preferences tool.
SetDefaultMailApp
The Default Mail Application tool lets you easily make Outlook the default mail application.
When to use the tool
Use this tool if you want Outlook to open a new email message when you click a mailto: link in an email message or on a website. Selecting a mailto: link opens the default email application. Outlook isn't the default email application until you change that setting.
How to use the tool
- Download and open the Default Mail Application tool.
- In the Default Mail Application dialog box, select com.microsoft.outlook, and then click Make Default.
- Exit the Default Mail Application tool.
ResetRecentAddresses
The Reset Recent Addresses tool lets you reset recent addresses that Outlook stores. This tool deletes all recent addresses instead of you having to manually delete addresses one at a time.
When to use the tool
When you compose an email message and add people on the To, Cc, or Bcc line, Outlook suggests names as you type characters. The list of names that Outlook uses is a combination of stored contacts, the company directory, and recent contacts. Recent contacts have an 'X' character next to each name. Without this tool, you have to click the 'X' on each contact to remove that contact from the Recent Address List. The Reset Recent Addresses tool cleans out all recent addresses at the same time.
How to use the tool
- Download and open the ResetRecentAddresses tool.
- Click the Reset Now! button.
- Exit the Reset Outlook Recent Addresses tool.