Microsoft Remote Desktop Keeps Disconnecting Mac

Posted on  by 

Jul 20, 2016 Hi, Recently, a few my colleagues running Microsoft Remote Desktop Version 8.0.32 from their mac's (El Capitan Version 10.11.5), have noticed when connecting to our Windows Server 2012 R2 terminal server, their session will randomly disconnect and reconnect immediately. Dec 12, 2011 Reporting: How to fix remote desktop random disconnects This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

-->

Applies To: Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2016

You can use the Remote Desktop client for Mac to work with Windows apps, resources, and desktops from your Mac computer. Use the following information to get started - and check out the FAQ if you have questions.

Note

  • Curious about the new releases for the macOS client? Check out What's new for Remote Desktop on Mac?
  • The Mac client runs on computers running macOS 10.10 and newer.
  • The information in this article applies primarily to the full version of the Mac client - the version available in the Mac AppStore. Test-drive new features by downloading our preview app here: beta client release notes.

Get the Remote Desktop client

Follow these steps to get started with Remote Desktop on your Mac:

  1. Download the Microsoft Remote Desktop client from the Mac App Store.
  2. Set up your PC to accept remote connections. (If you skip this step, you can't connect to your PC.)
  3. Add a Remote Desktop connection or a remote resource. You use a connection to connect directly to a Windows PC and a remote resource to use a RemoteApp program, session-based desktop, or a virtual desktop published on-premises using RemoteApp and Desktop Connections. This feature is typically available in corporate environments.

What about the Mac beta client?

We're testing new features on our preview channel on AppCenter. Want to check it out? Go to Microsoft Remote Desktop for Mac and click Download. You don't need to create an account or sign into AppCenter to download the beta client.

If you already have the client, you can check for updates to ensure you have the latest version. In the beta client, click Microsoft Remote Desktop Beta at the top, and then click Check for updates.

Add a Remote Desktop connection

To create a remote desktop connection:

  1. In the Connection Center, click +, and then click Desktop.

  2. Enter the following information:

    • PC name - the name of the computer.
      • This can be a Windows computer name (found in the System settings), a domain name, or an IP address.
      • You can also add port information to the end of this name, like MyDesktop:3389.
    • User Account - Add the user account you use to access the remote PC.
      • For Active Directory (AD) joined computers or local accounts, use one of these formats: user_name, domainuser_name, or user_name@domain.com.
      • For Azure Active Directory (AAD) joined computers, use one of these formats: AzureADuser_name or AzureADuser_name@domain.com.
      • You can also choose whether to require a password.
      • When managing multiple user accounts with the same user name, set a friendly name to differentiate the accounts.
      • Manage your saved user accounts in the preferences of the app.

  3. You can also set these optional settings for the connection:

    • Set a friendly name
    • Add a Gateway
    • Set the sound output
    • Swap mouse buttons
    • Enable Admin Mode
    • Redirect local folders into a remote session
    • Forward local printers
    • Forward Smart Cards

  4. Click Save.

To start the connection, just double-click it. The same is true for remote resources.

Export and import connections

You can export a remote desktop connection definition and use it on a different device. Remote desktops are saved in separate .RDP files.

  1. In the Connection Center, right-click the remote desktop.
  2. Click Export.
  3. Browse to the location where you want to save the remote desktop .RDP file.
  4. Click OK.

Use the following steps to import a remote desktop .RDP file.

  1. In the menu bar, click File > Import.
  2. Browse to the .RDP file.
  3. Click Open.

Add a remote resource

Remote resources are RemoteApp programs, session-based desktops, and virtual desktops published using RemoteApp and Desktop Connections.

  • The URL displays the link to the RD Web Access server that gives you access to RemoteApp and Desktop Connections.
  • The configured RemoteApp and Desktop Connections are listed.

To add a remote resource:

  1. In the Connection Center click +, and then click Add Remote Resources.
  2. Enter information for the remote resource:
    • Feed URL - The URL of the RD Web Access server. You can also enter your corporate email account in this field – this tells the client to search for the RD Web Access Server associated with your email address.
    • User name - The user name to use for the RD Web Access server you are connecting to.
    • Password - The password to use for the RD Web Access server you are connecting to.
  3. Click Save.

The remote resources will be displayed in the Connection Center.

Connect to an RD Gateway to access internal assets

A Remote Desktop Gateway (RD Gateway) lets you connect to a remote computer on a corporate network from anywhere on the Internet. You can create and manage your gateways in the preferences of the app or while setting up a new desktop connection.

To set up a new gateway in preferences:

  1. In the Connection Center, click Preferences > Gateways.
  2. Click the + button at the bottom of the table Enter the following information:
    • Server name – The name of the computer you want to use as a gateway. This can be a Windows computer name, an Internet domain name, or an IP address. You can also add port information to the server name (for example: RDGateway:443 or 10.0.0.1:443).
    • User name - The user name and password to be used for the Remote Desktop gateway you are connecting to. You can also select Use connection credentials to use the same user name and password as those used for the remote desktop connection.

Manage your user accounts

When you connect to a desktop or remote resources, you can save the user accounts to select from again. You can manage your user accounts by using the Remote Desktop client.

To create a new user account:

  1. In the Connection Center, click Settings > Accounts.
  2. Click Add User Account.
  3. Enter the following information:
    • User Name - The name of the user to save for use with a remote connection. You can enter the user name in any of the following formats: user_name, domainuser_name, or user_name@domain.com.
    • Password - The password for the user you specified. Every user account that you want to save to use for remote connections needs to have a password associated with it.
    • Friendly Name - If you are using the same user account with different passwords, set a friendly name to distinguish those user accounts.
  4. Tap Save, and then tap Settings.

Customize your display resolution

You can specify the display resolution for the remote desktop session.

  1. In the Connection Center, click Preferences.
  2. Click Resolution.
  3. Click +.
  4. Enter a resolution height and width, and then click OK.

To delete the resolution, select it, and then click -.

Displays have separate spacesIf you are running Mac OS X 10.9 and disabled Displays have separate spaces in Mavericks (System Preferences > Mission Control), you need to configure this setting in the remote desktop client using the same option.

Drive redirection for remote resources

Drive redirection is supported for remote resources, so that you can save files created with a remote application locally to your Mac. The redirected folder is always your home directory displayed as a network drive in the remote session.

Desktop

Note

In order to use this feature, the administrator needs to set the appropriate settings on the server.

Use a keyboard in a remote session

Mac keyboard layouts differ from the Windows keyboard layouts.

  • The Command key on the Mac keyboard equals the Windows key.
  • To perform actions that use the Command button on the Mac, you will need to use the control button in Windows (e.g.: Copy = Ctrl + C).
  • The function keys can be activated in the session by pressing additionally the FN key (e.g.: FN + F1).
  • The Alt key to the right of the space bar on the Mac keyboard equals the Alt Gr/right Alt key in Windows.

By default, the remote session will use the same keyboard locale as the OS you're running the client on. (If your Mac is running an en-us OS, that will be used for the remote sessions as well.) If the OS keyboard locale is not used, check the keyboard setting on the remote PC and change it manually. See the Remote Desktop Client FAQ for more information about keyboards and locales.

Support for Remote Desktop gateway pluggable authentication and authorization

Windows Server 2012 R2 introduced support for a new authentication method, Remote Desktop Gateway pluggable authentication and authorization, which provides more flexibility for custom authentication routines. You can now try this authentication model with the Mac client.

Important

Custom authentication and authorization models before Windows 8.1 are not supported, although the article above discusses them.

To learn more about this feature, check out https://aka.ms/paa-sample.

Tip

Questions and comments are always welcome. However, please do NOT post a request for troubleshooting help by using the comment feature at the end of this article. Instead, go to the Remote Desktop client forum and start a new thread. Have a feature suggestion? Tell us in the client user voice forum.

Is Outlook not working correctly? This article explains how you can fix when you have Outlook mail issues on your Mac. More specifically, Outlook may randomly crash or freeze when you want to check your email. Another similar issue is that Outlook may become too slow to respond on your Mac. Some users have also stated that they were unable to launch the software. Several factors may result in these types of performance problems.

If you are having a similar problem, here is how you can troubleshoot:

Mac Microsoft Remote Desktop 12

See also: Mac Mail App Opens Itself Randomly, Fix

Microsoft Remote Desktop 10 Mac Keeps Disconnecting

Outlook not working?

Please try each step below one at a time. Make sure to check your Mac after each step to see if Outlook starts working again.

1. Restart your Mac. You can restart your Mac by going to the Apple menu > Restart.

2. Make sure that both macOS and Outlook are up to date.

  • Update your Mac: Go to System Preferences and click Software Update. If your Mac version is macOS High Sierra or earlier, then go to the App Store app to update the software on your Mac.
  • Update Outlook on Mac: Open Microsoft Word, Excel, or another Microsoft Office application, and then click Help > Check for Updates. AutoUpdate will check for updates. And click Update if there are updates available. If you downloaded Outlook from the Mac App Store, then open the App Store app to update it. Updating Outlook will also fix if you are seeing the “You can’t use this version of the application “Microsoft Outlook” with this version of macOS“ error message.

After updating, restart your Mac.

3. Follow the steps below. Following these steps will disable the preview feature for encrypted email which is known to cause Outlook to freeze. Here is how:

  • Quit Outlook (Outlook > Quit Outlook).
  • Open the Terminal (Applications / Utilities or you can use Spotlight to open the Terminal app).
  • Enter the following command and hit enter:
  • Now enter the following command and press enter:
  • Close Terminal.
  • Restart your Mac.
  • Open Outlook and test.

4. Are you using add-ins in Outlook such as WebEx, Mendeley, EndNote, Zotero, Grammarly, Boomerang, etc? Outdated third-party add-ins may cause these types of issues. It is very essential that you have the latest updates for your add-ins.

5– If you are still having issues with Mac Outlook, then let’s try the following: Following the steps below will help you identify if you have a Profile issue. We will use the Outlook Profile Manager.app and create a new profile. Then we will set this profile as default. If you can open Outlook without an issue, this means that your old profile corrupted and needs to be repaired. Here is how:

Remote Desktop Client Mac

  • Open the Applications folder.
  • Right-click (or control-click) Microsoft Outlook and click Show Package Contents.
  • Go to Contents > SharedSupport, and Outlook Profile Manager.
  • Create a new profile by clicking the Create a new profile (+) button.
  • Enter a new name for the new profile.
  • Select this new profile and click the tools/gears icon (Set the default profile) and click Set as Default.
  • Quit Outlook (Outlook > Quit Outlook) and then re-open Outlook.

Now test Outlook. Does your problem occur or not? If it is now working, this means that your original profile file needs to be repaired. If this is the case, here is how you can repair it:

  • Change the profile to the original (follow the steps above).
  • Go to FinderClick Go and Go to Folder and Enter:
  • Click Go.
  • And find and drag the Outlook.sqllite to your desktop.
  • Open Outlook, Outlook will say “there is a problem and Outlook needs to rebuild”, and then follow the onscreen instructions.

See also: How To Turn Off Split Screen In Mail

Coments are closed
Explorer Microsoft For Mac Mac Os Mojave Microsoft Office Not Working