Fix Microsoft Outlook For Mac

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Learning has never been so easy!

So, I was having this BRUTALLY annoying issue on my macs (when I work from home, I work on my mac) where, every time I launched Outlook 2016, I would be prompted to login with my credentials... Just super annoying and unnecessary.

Theres a ton of documentation on 'how to fix this' but a lot of it misses an important step (also, a facepalm step).

Mar 17, 2020 If Microsoft Outlook won't start, don't despair. Getting your email client back up and running properly might be simpler than you think. The right fix will depend on what you are experiencing as well as the version of Microsoft Outlook you have installed. Outlook has suddenly stopped working. Outlook 2011 for Mac application won’t launch or start. Splash screen comes up and then disappears again.Then the program quit. Solution 1:- (Rebuild Outlook database) Method 1: Press and hold Option key when launching Outlook to rebuild the identity. Apr 25, 2013  So my outlook was crashing with no reason and basically you click on Option key/alt key on outlook and repair the build and there you go:) it works. Fixing Outlook on Mac. Microsoft Outlook.

Aug 21, 2019  The Inbox Repair tool (Scanpst.exe) is designed to help repair problems that are associated with personal folder (.pst) files. The Inbox Repair tool is automatically installed with all English-language Microsoft Outlook installation options depending on your operating system. If an Office application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it. When you’re done, you might need to restart your computer. Repair Office from the Control Panel. The steps to access the repair tool vary depending on your operating system. Aug 07, 2019  Fix: Outlook for Mac’s Search Not Working. If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below. Nov 17, 2019 Due to the popularity of Outlook, most of the users ask to use Outlook on Mac devices thus Microsoft released Outlook for Mac. Users can share calendars, notes, send/ receive mails on Outlook for Mac same as MS Outlook. To update the files in OST and PST outlook perform synchronization but some users complain of. Read more How to Fix Outlook for Mac Sync Error.

6 Steps total

Step 1: Open the Keychain

Theres a bunch of ways to do it, but ultimately, the easiest way is to press CMD+Space, to open spotlight, then search 'Keychain Access'.

Step 2: Clear old items relating to Exchange/MS login in the keychain

According to a Microsoft Representative, the best option here is:

Make sure you quit Outlook and other Office apps.

Search 'Exchange' under Login --> All Items and delete everything (NOT EVERYTHING - take a look and make sure you're only deleting entries that are in some way related to Microsoft)

Search 'Office' and delete everything
Search 'ADAL' and delete everything

Step 3: Open Outlook & Login

Yea, I know, we're trying to fix this - but you have to log in this ONE more time...

Free

Step 4: Open Outlook Preferences from the menu

Click Outlook -> Preferences in the menu bar

Fix Microsoft Outlook For Mac

Step 5: Open Accounts

Open the Accounts Section...

Step 6: Finally... Add your password

Seriously - this is critical! Add your password in the password field for the account in question, then close the preferences window.

NOW - when you restart Outlook you SHOULD NOT have to login!

While this isn't the most difficult or pressing issue in the world, it most definitely is annoying! I hope this guide helps some folks!

References

  • michaelkummer.com
  • Microsoft TechNet Discussion

5 Comments

  • Chipotle
    Tony Bongiorno Jul 19, 2017 at 06:07pm

    Thanks for posting. I've seen this quite a few times from multiple users

  • Sonora
    TMagro Apr 8, 2019 at 07:45pm

    Tried and still not working for me. Box will not go away. :(

  • Pimiento
    spicehead-pn1ix Jul 16, 2019 at 04:02pm

    Thanks for posting, but the login box still appears. A question -- when I searched Exchange, should I delete the Private Exchange Key (two of them) and Public Exchange Key (also two files)?

  • Pimiento
    spicehead-xgxh2 Aug 6, 2019 at 06:33am

    still not working for me. I have 3 office 365 accounts, and every time I should enter the password 3 times for each account. It is really annoying

  • Sonora
    earthsound Mar 31, 2020 at 06:22pm

    A couple of steps we added to our recipe to workaround this longstanding issue:

    - Open Keychain Access > View > Show Invisible Items
    - After deleting entries in Keychain related to office, exchange, and adal > restart computer.
    - In Keychain > lock the login entry.
    - Open Outlook > input password to allow access to Keychain again
    - Continue with steps to input password into the password textbox under Tools > Accounts > mailbox(es) having issues
    - Restart Outlook

Due to the popularity of Outlook, most of the users ask to use Outlook on Mac devices thus Microsoft released Outlook for Mac. Users can share calendars, notes, send/ receive mails on Outlook for Mac same as MS Outlook. To update the files in OST and PST outlook perform synchronization but some users complain of Outlook for Mac error ‘Microsoft Sync Services has encountered a problem and needs to close. We are sorry for the inconvenience’. To fix this error it is advised to clear Outlook Mac cache.

The main causes of Outlook Mac sync problem with Mac are

    • Synchronizations preferences settings are not properly configured
    • Outlook for Mac sync cache has not been cleared

These could be the two reasons causing error, solving these problems will fix the Outlook for Mac Sync Error

Methods to Solve ‘Outlook for Mac Sync’ Issue

Follow the below given steps to solve Outlook 2016 Mac Sync problem

Disable Sync Services Preferences

    • Start Outlook in your system (if it opens)
    • Click on Preferences in the Outlook menu
    • Under the Other options select Sync Services
    • Uncheck all the boxes and close Outlook
  • Restart Outlook and check the error is solved or not

This will disable the sync services, if the error is resolved it means the sync preferences are corrupted and needs to be reset. To reset Outlook for Mac sync problems check the below given steps

Force Quit Outlook

    • Click on the Apple menu
    • A dialog box with all the active/ running applications will appear
    • Select all the applications except Finder
    • Now click on the ‘Force Quit’ button
  • Before quitting any application, back up all items, Outlook identities for later use

Take Backup of Outlook Identities

    • Click on Go menu and then Home
    • Select Documents and open Microsoft User Data
    • Press the control key, and then click Office 2011 identities
    • Select Copy ‘Office 2011 Identities’ and close all windows
  • Go to desktop, press the control key and then click on Paste

How to Reset Microsoft Sync Services in Outlook for Mac

    • Click on Go menu and hold the OPTION Key to Open Library
    • Go to Preferences and delete com.microsoft.Outlook.SyncServicesPreferences.plist, com.microsoft.Outlook.SyncServices.plist, OfficeSync Prefs
    • Go to Application Support, then Microsoft and Office 2011
    • Move OfficeSync Prefs to the trash folder
    • Now restart the system and open Outlook
    • Go to Preferences>> Other and select Sync Services
    • Now check mark all the items to sync
  • Close Outlook and Open again

Microsoft Outlook For Mac 2011

Clear Outlook for Mac Sync Services Cache

Microsoft Outlook For Macbook

    • First Disable Sync services and close all applications

Microsoft Outlook For Mac Versions

    • On the Go Menu click on Applications>> Utilities and then open Activity Monitor
    • Type Syncto in Filter box
    • Quit all the processes found in list
    • When the task gets completes close Activity Monitor
    • Go to Home and then click /Library/Application Support/,
    • Open SyncServices and move all the files to trash
  • Restart all applications and turn on sync services

Fix Microsoft Outlook For Mac Free Download

This will remove the Outlook for Mac Sync Error. You can try any of the above methods as per the system and error encountered. But always back up files before starting any process. These manual steps will remove the Microsoft Sync problem in Outlook for Mac.

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