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Notes: To scroll both documents at the same time, click Synchronous Scrolling in the Window group on the View tab. If you don't see Synchronous Scrolling, click Window on the View tab, and then click Synchronous Scrolling. To close Side by Side view, click View Side by Side in the Window group on the View tab. If you don't see View Side by Side, click Window on the View tab, and then click. Dec 17, 2014 Just finished installing Yosemite today and haven't had any real issues.however, I've noticed that two-finger scrolling doesn't work in Microsoft Word for mac. It works fine in many other applications (including other Microsoft apps-Excel & PowerPoint), but not Word. Nov 10, 2014 Scrolling using the trackpad on my Mac is unresponsive in word. It works fine in PowerPoint, Excel, and Outlook. I am not sure when this occurred, but since I have noticed it has been driving me crazy. Oct 04, 2010 I'm having problems scrolling in Word 2004. I can scroll just fine up and down with the mouse wheel or with two-finger scrolling for a short while, but then the screen stalls in place, not moving until the mouse is clicked, followed by frantic scrolling up-and-down as the program 'catches.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you start Microsoft Word for Mac, the vertical and horizontal scroll bars are not displayed on the screen.
Cause
This behavior can occur if the Horizontal scroll bar and Vertical scroll bar check boxes under Preferences are not selected. This behavior can also occur if your Word preferences or the Normal template is corrupted.
Note
In full-screen mode, there are no horizontal or vertical scroll bars. Press ESC on your keyboard to exit full-screen mode.
Resolution
To resolve this issue, make sure that the scroll bars in both Word and the Apple iOS System Preferences are both on. To do this, follow these steps:
Step 1: Adjust the preferences
- Select the Apple menu.
- Select System Preferences.
- Select General.
- Set the 'Show scroll bars' option to Always.
Step 2: Adjust the Word preferences
- Start Word.
- On the Word menu, select Preferences.
- Open View.
- Select the Horizontal scroll bar and the Vertical scroll bar check boxes in the 'Show Window Elements' section.
- Close the View dialog bo.
Restore the preferences and Normal template to the default settings
If the issue still occurs, try to restore the preferences and Normal template to the default settings. To do this, follow these steps:
Quit all applications.
On the Go menu, select Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.
Open the Preferences folder.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
If you locate the file and move it to the desktop, start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem is resolved, you can move the com.microsoft.Word.plist file to the trash.
Quit all Microsoft Office for Mac applications.
On the Go menu, select Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.
Open the Preferences folder.
Open the Microsoft folder.
Locate the file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem is resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, select Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you select the Go menu.
Open the Application Support folder.
Open the Microsoft folder.
Open the Office folder.
Open the User Templates folder.
Locate the file that is named Normal, and move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem is resolved, you can move the Normal file to the trash.
Mar 31,2020 • Filed to: Windows Computer Solutions • Proven solutions
You are in the middle of your favorite e-book or a graphic editing project and the scroll wheel on your mouse stops working. Can you imagine the distress that can cause? Work hindrances, concentration hampered, and so on, the consequences are countless. While working, none of us realize how often do we use the scroll wheel on our mouse, but when it stops working, and we have to take assistance of our navigation buttons, we realize the importance of a functioning scroll wheel. Therefore, to avoid being in such a helpless position, we shall discuss the methodologies for Windows and MAC users that can prove to be useful if the scroll wheel doesn’t work.
Part 1 What are the symptoms of issues with the Scroll Wheel?
Usually, one or more of the following symptoms are experienced when users face issues with their mouse’s scroll wheel.
- All the button assignments would be reset to their factory settings;
- Users won’t be able to change the button assignments for their pointing device;
- The button assignment commands in the IntelliPoint Software program are unavailable or dimmed for the users;
- As discussed in the section ahead, scrolling varies from application to application, with being painfully slow for some, and shockingly fast for others;
Part 2 How to solve the issue of ‘Mouse Scroll Wheel’ not working in MAC?
To overcome the issue with the scroll wheel within our MAC systems, we use the rub and roll technique as discussed in the following steps:
1)Start by unplugging your mouse from the computer;
2)Follow it up by turning the mouse upside down as shown in the image below;
3)You are now required to rub the scroll wheel repeatedly for a minute or so in every possible direction. This can be done with the help of a dry, fresh, and clean piece of linen. If the issue with the scroll wheel is not resolved even then, follow it up by rubbing with a lightly moistened cloth in order to remove dirt. We recommend the use of alcohol (you can use methylated spirits). As shown in the image, you can also put the mouse upside-down on a piece of paper and continue to roll the ball over that paper;
4)If you do not have an immediate access to linen, you can rub the scroll wheel with your cotton shirt, pants, or even jeans.
5)If the scroll wheel doesn’t work even now, you may have to repeat the above steps before considering replacement options.
Part 3 How to fix the ‘Scroll Wheel’ issue in Windows Operating Systems:
While MAC doesn’t offer much options when it comes to fixing the malfunctioning ‘scroll wheel’, users can try multiple troubleshooting techniques to achieve the same in Windows. In the following section, we take a look at few such methodologies.
1)Uninstall any Conflicting Mouse Software:
Often, the scroll wheel issue is caused when any software conflicts with the working of the mouse. In order to uninstall any such software, you can follow the given steps;
1)For the ones using Windows 7 or further variants, access the Programs and Features Item within the Control Panel. You are required to uninstall any software that might come with Logitech mouse or touchpad software. Tap the Start button, type ‘appwiz.cpl’ in the Start Search Box, and press Enter.
2)For the ones who are facing the scroll wheel issue on Windows XP, you have to access the Add or Remove Programs item in the Control Panel. This can be done by tapping the Start button, clicking on Run, typing ‘appwiz.cpl’, and then clicking on Ok.
Word For Mac Not Launching
3)You will be guided by onscreen instructions to uninstall the particular software. Follow them and once you are done, restart the computer.
2)What if Scroll Wheel Issue is Application Specific?
There is a probability that the issue with your mouse’s scroll wheel could be due to an application. This is because with the ‘high resolution’ mouse devices, there are still some applications that do not correctly interpret the partial scrolling messages. This can be explained further as when the low resolution wheels scroll up and down, the mouse driver sends a magnitude of 120 each for the wheel up and wheel down. Now, according to official documentation, a scrolling value of 120 (or -120) indicates a single line of scrolling. Therefore, if your application happens to receive less than a full line, it should either scroll a part of line (which is usually followed by applications like MS-Office), or else, save up the value until a total value of 120 is reached (which is usually accomplished by applications like Notepad).
Microsoft ensures that most mouse devices offer a smoother scroll experience, which allows the scroll wheel of higher resolution to send 4 times as many scroll events, but with 1/4th of the magnitude. This results in scroll speed being in the same, but smoother.
Therefore, the scrolling issue can arise in different applications, and we recommend our users check for the same before calling for technical support.
Usually, it has been seen that users don’t go in for complicated troubleshooting techniques when it comes to fixing the scroll wheel of a broken mouse. In the above section, we have attempted to list out steps that can help you save money on a mouse replacement. Quite often, the issue with the scroll wheel originates due to an incorrect driver, software program that is not compatible, or tends to be application specific. Therefore, if you were able to reset your mouse using the above techniques, thus getting rid of the issues in your mouse’s scroll wheel, let us know your experience in the forums.
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