Thank you for using Office 365. Office 365 subscribers can no longer download or install Office 2013 on PC or Office 2011 for Mac from the account portal. To ensure the security of your Office suite and to get all of the latest features, upgrade to the latest version of Office for free as part of your Office 365 subscription. See How do I upgrade Office? for more details.
Install or upgrade to the latest version of Office
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To install the latest version of Office, follow the steps in Download and install or reinstall Office on your PC or Mac.
For Office 365 admins: If you're an Office 365 admin and want to upgrade users in your organization to the latest Office version, see Upgrade users to the latest Office client using Office 365 for business.
Support information
For more information about support dates for Office also see the Microsoft support lifecycle site.
Tip: Not sure of your Office version? See What version of Office am I using?
Product | Support ends |
|---|---|
Office 365 for home products:
Office 365 for business products:
| Support for these products end only if you have the 2013 version of Office or Office for Mac 2011 installed as part of your Office 365 subscription. You're still free to use these version of Office if you choose, but we recommend upgrading to the latest version. Customer support and troubleshooting ended:
Notes:
|
Non-subscription 2013 versions of Office:
| Customer support and troubleshooting:
|
You might see this error when you try to activate Office for Mac:
The system requires that you sign on to a valid account. The error code is: 0xD000000C
Troubleshoot error code 0xD000000C on Office for Mac
Make sure the internet is working on the Mac you're trying to install on. You can do this by opening your internet browser and going to www.microsoft.com. If the page loads, your internet connection is working.
Quit out of all Office apps.
Download and run the License removal tool to remove all the Office keychain entries.
Start any Office app again and follow the activation prompts.
Are you using a network account?
If you've signed in to your Mac using a Network account such as Open directory accounts, this error may occur because Office for Mac can't write your credentials into the keychain as it is 'read-only.'
If you are signed in with a network account, sign out and sign back in with your local user account. Try activation again.
If you don't have a local user account, you must create one:
From the Apple menu, select System Preferences > Users & Groups.
Select Click the lock to make changes, and type your password. Select Unlock.
Select +, and then fill in the new account information, and then select Create User.
Log into your local user account and activate again.
Contact support
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If you're still having issues with activating Office for Mac, please contact Microsoft support.