I'm running Word for Mac 2011 and the Copy menu is greyed out. Command-C works. This is on OS X 10.11 El Capitan. My mother-in-law has the same problem and she's on 10.9 Mavericks (I think). Jan 18, 2019 I'm using Word for Mac 2016, and I somehow accidentally changed a setting, and now all my document changes (track changes) shows as strikethrough rather than in balloons. When I try to change back, the balloons option is greyed out. I'm running Word for Mac 2011 and the Copy menu is greyed out. Command-C works. This is on OS X 10.11 El Capitan. My mother-in-law has the same problem and she's on 10.9 Mavericks (I think). To preserve the layout of your document, comments are displayed in balloons that appear in the margin. Insert a comment. Select the text or item that you want to comment on, or click to insert the cursor near the text that you want to comment on. My mother uses Word on her Mac and keeps getting it into a state where most of the items are greyed out. I do not know how she does it and I cannot figure out how to get it out of the state. Mar 31, 2018 Microsoft Word - Office Open XML (.docx) and Office 97 or later (.doc) Plain Text files (.txt) Rich Text Format (.rtf) Import and export different file formats with Pages Thank you for using Apple Support Communities. Have a nice day.
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Symptoms
You are editing a Microsoft Word document that has Rights Management Services (RMS) applied to it and includes tracked changes. You notice that you cannot use Word's Track Changes feature. The Track Changes control, as well as the Accept and Reject changes controls are disabled.
This applies when the RMS is applied to individual documents or when RMS is applied to a SharePoint site library.
Cause
You will see this behavior when you don't have 'Full control' provided by Rights Management Services (RMS) for the user. A Microsoft Word file that contains tracked changes has the changes stored in a log within the file. In order to preserve the tracked changes log in a less than full control permissions scenario, the Track Changes and Accept Changes features are disabled for users who do not have 'Full control' in the My Permission dialog for the RMS protected document.
Resolution
This behavior is by design. To use Word's track changes feature with RMS, provide access level under RMS as 'Full control' for a user on an individual Word document or provide 'Full Control' for the user in the SharePoint document library permissions.
More Information
The following reviewing features are only available with 'Full control' permissions:
Microsoft Word Options Greyed Out
- Turning on or off Track Changes
- Delete Comments
- The Accept dropdown
- The Reject dropdown
Within the Track Changes dropdown, the Track Changes Options will be enabled, but within that dialog, the following two options will be disabled unless the user has Full Control permissions:
Translate Grayed Out Word
- Track moves
- Track formatting